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IT Support Specialist - asset tracking (remote)

Greenridge Ivory Banking Services · Remote · part time

Greenridge Ivory Banking Services provides everyday banking and small-business lending around Little Rock. We are hiring an IT Support Specialist to take on asset tracking. We promote from within and train well. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with deposit accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Little Rock. • We reply to every applicant.

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