IT Support Specialist - asset tracking (remote)

Silverline Quill Facilities Group looks after properties across the Hartford region, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer sites. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with quarterly visits in Hartford. • We reply to every applicant.