IT Support Specialist - asset tracking (remote)

We are growing our team at Cedar Wilder Staffing and adding an IT Support Specialist whose main responsibility will be asset tracking. Recruiters here keep in touch with people long after placement. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Toledo. • Applications are reviewed on a rolling basis.