IT Support Specialist - asset tracking (remote)

Silverline Umber Civic Services is looking for an IT Support Specialist. The job centres on asset tracking for constituent requests, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Denver. • Applications are reviewed on a rolling basis.