IT Support Specialist - asset tracking (remote)

Rivermark Fern Telecom is looking for an IT Support Specialist. The job centres on asset tracking for billing accounts, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Birmingham. • We reply to every applicant.