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IT Support Specialist - asset tracking (remote)

Bluepeak West Legal Group · Remote · contract

Bluepeak West Legal Group is a law firm in Colorado Springs serving businesses and individuals, and we need an IT Support Specialist to lead our asset tracking. You would join a large organisation of about 342 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Colorado Springs. • Applications are reviewed on a rolling basis.

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