IT Support Specialist - asset tracking (remote)

We are growing our team at Silverline Mill Freight and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer tracking. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in San Antonio. • Applications are reviewed on a rolling basis.