IT Support Specialist - asset tracking (remote)

We are growing our team at Harborlight Hollow Facilities and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with customer sites. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Charleston. • Applications are reviewed on a rolling basis.