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IT Support Specialist - asset tracking (remote)

Amberfield Basin Inspection Services Group · Remote · full time

Amberfield Basin Inspection Services Group provides independent inspection and testing for industry across Boston, and we need an IT Support Specialist to lead our asset tracking. Training and certification are paid for. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Boston. • We reply to every applicant.

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