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IT Support Specialist - asset tracking (remote)

Stonegate Willow Insurance · Remote · full time

Stonegate Willow Insurance is looking for an IT Support Specialist. The job centres on asset tracking for premium billing, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Honolulu. • We will tell you what to expect at each step of the hiring process.

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