IT Support Specialist - asset tracking (remote)

Lumen Stone Energy is an energy provider in Dallas focused on reliable service and fair billing, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with usage data. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with quarterly visits in Dallas. • We will tell you what to expect at each step of the hiring process.