IT Support Specialist - asset tracking (remote)

Cedar Birch Energy Group is looking for an IT Support Specialist. The job centres on asset tracking for service connections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 119 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with service connections. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Cleveland. • We will tell you what to expect at each step of the hiring process.