IT Support Specialist - asset tracking (remote)

We are growing our team at Amberfield Lakeside Legal Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with intake forms. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Columbus. • Applications are reviewed on a rolling basis.