IT Support Specialist - asset tracking (remote)

Ironwood Rowan Civic Services Group works with county and city offices around Milwaukee. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Milwaukee. • Applications are reviewed on a rolling basis.