IT Support Specialist - asset tracking (remote)

Summit Rook Property Management is looking for an IT Support Specialist. The job centres on asset tracking for lease renewals, and it would suit someone who likes steady, practical work. You would join a large organisation of about 658 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Knoxville. • We reply to every applicant.