IT Support Specialist - asset tracking (remote)

Summit Drift Civic Services is looking for an IT Support Specialist. The job centres on asset tracking for public records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Houston. • We will tell you what to expect at each step of the hiring process.