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IT Support Specialist - asset tracking (remote)

Nova Amber Insurance · Remote · contract

Nova Amber Insurance provides coverage to households and businesses around Honolulu, and we need an IT Support Specialist to lead our asset tracking. We care about how people feel on the worst day of their year. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Honolulu. • We reply to every applicant.

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