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IT Support Specialist - asset tracking (remote)

Fernwood Drift Legal Group · Remote · full time

USD 51,000-64,000

Fernwood Drift Legal Group provides legal services in Portland across employment, housing and small-business law, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Portland. • We reply to every applicant.

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