IT Support Specialist - asset tracking (Raleigh, NC)

Foxglove Glen Legal Group is looking for an IT Support Specialist. The job centres on asset tracking for billing records, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Raleigh. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Raleigh, with some flexibility after the first few months. • We reply to every applicant.