IT Support Specialist - asset tracking (Raleigh, NC)

Greenridge Glen Legal Group is a Raleigh practice with attorneys, paralegals and client-service staff. We are hiring an IT Support Specialist to take on asset tracking. You would join a small organisation of about 70 people based in Raleigh. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.