IT Support Specialist - asset tracking (Raleigh, NC)

Westbrook Oak Arts Center is looking for an IT Support Specialist. The job centres on asset tracking for exhibitions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with exhibitions. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Raleigh. • We reply to every applicant.