IT Support Specialist - asset tracking (Providence, RI)

Fernwood Lantern Community Partners Group runs community programmes across Providence. We are hiring an IT Support Specialist to take on asset tracking. You would join a small organisation of about 25 people based in Providence. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Providence. • We reply to every applicant.