IT Support Specialist - asset tracking (Providence, RI)

We are growing our team at Northwind Linden Legal Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.