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IT Support Specialist - asset tracking (Providence, RI)

Harborlight Haven Insurance Group · Providence, RI · full time

Harborlight Haven Insurance Group is looking for an IT Support Specialist. The job centres on asset tracking for claims, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Full-time, Monday to Friday. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.

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