IT Support Specialist - asset tracking (Portland, OR)

We are growing our team at Redstone Meridian Facilities and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer sites. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Portland. • Applications are reviewed on a rolling basis.