IT Support Specialist - asset tracking (Pittsburgh, PA)

Summit Kestrel Community Partners runs community programmes across Pittsburgh, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.