IT Support Specialist - asset tracking (Philadelphia, PA)

Amberfield Yarrow Civic Services Group provides shared administrative services to local governments around Philadelphia. We are hiring an IT Support Specialist to take on asset tracking. Public service means patience, paperwork and pride in the outcome. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Philadelphia. • We reply to every applicant.