IT Support Specialist - asset tracking (Omaha, NE)

We are growing our team at Stonegate Wilder Property Management and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of about 528 people based in Omaha. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with maintenance requests. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Omaha. • Applications are reviewed on a rolling basis.