IT Support Specialist - asset tracking (Omaha, NE)

Lumen Vale Community Partners is a Omaha charity working with residents on basic needs and opportunity. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of more than 1,000 people based in Omaha. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.