IT Support Specialist - asset tracking (Oakland, CA)

Westbrook Clear Hospitality is looking for an IT Support Specialist. The job centres on asset tracking for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a large organisation of about 858 people based in Oakland. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with reviews and feedback. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Oakland. • We will tell you what to expect at each step of the hiring process.