IT Support Specialist - asset tracking (New Orleans, LA)

We are growing our team at Rivermark Wilder Insurance and adding an IT Support Specialist whose main responsibility will be asset tracking. We care about how people feel on the worst day of their year. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer complaints. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in New Orleans, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.