IT Support Specialist - asset tracking (New Orleans, LA)

Clearpath Wren Civic Services supports public agencies in New Orleans with budgeting, records and programmes. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Full-time, Monday to Friday. • On site in New Orleans. • Applications are reviewed on a rolling basis.