IT Support Specialist - asset tracking (New Orleans, LA)

Ironwood Wren Civic Services works with county and city offices around New Orleans. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in New Orleans. • Applications are reviewed on a rolling basis.