IT Support Specialist - asset tracking (New Orleans, LA)

We are growing our team at Summit Ember Water Authority Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in New Orleans, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.