IT Support Specialist - asset tracking (New Orleans, LA)

Bluepeak North Markets serves neighbourhoods around New Orleans with fresh food and everyday goods. We are hiring an IT Support Specialist to take on asset tracking. We are friendly and busy, especially on weekends. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with pricing. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in New Orleans, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.