IT Support Specialist - asset tracking (New Orleans, LA)

Clearpath Basin Legal Group is a law firm in New Orleans serving businesses and individuals. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of about 403 people based in New Orleans. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in New Orleans, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.