IT Support Specialist - asset tracking (Nashville, TN)

Bright Pike Learning Group operates schools and learning programmes around Nashville, and we need an IT Support Specialist to lead our asset tracking. Collaboration between teachers and staff is strong. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with family communication. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Nashville. • We reply to every applicant.