IT Support Specialist - asset tracking (Minneapolis, MN)

Greenridge Wilder Learning Group operates schools and learning programmes around Minneapolis. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Minneapolis. • Applications are reviewed on a rolling basis.