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IT Support Specialist - asset tracking (Minneapolis, MN)

Foxglove Rook Insurance · Minneapolis, MN · contract

Foxglove Rook Insurance is looking for an IT Support Specialist. The job centres on asset tracking for premium billing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 11 people based in Minneapolis. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Minneapolis. • We reply to every applicant.

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