IT Support Specialist - asset tracking (Milwaukee, WI)

Harborlight Willow Water Authority supplies drinking water and treats wastewater for Milwaukee and nearby communities. We are hiring an IT Support Specialist to take on asset tracking. Our work is invisible when it goes well, and we are proud of that. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.