IT Support Specialist - asset tracking (Milwaukee, WI)

We are growing our team at Stonegate River Financial Group and adding an IT Support Specialist whose main responsibility will be asset tracking. Teams collaborate across risk, service and technology. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with loan applications. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Milwaukee, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.