IT Support Specialist - asset tracking (Miami, FL)

Cedar Bridge Telecom builds and runs fibre and wireless networks in the Miami area, and we need an IT Support Specialist to lead our asset tracking. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with service installations. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Miami. • We will tell you what to expect at each step of the hiring process.