IT Support Specialist - asset tracking (Madison, WI)

We are growing our team at Summit Rook Water Authority and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of more than 1,000 people based in Madison. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with pipe repairs. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Madison. • Applications are reviewed on a rolling basis.