IT Support Specialist - asset tracking (Madison, WI)

Redstone Ridge Financial provides savings, lending and payment services from Madison. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Madison. • Applications are reviewed on a rolling basis.