IT Support Specialist - asset tracking (Louisville, KY)

Summit Birch Telecom is looking for an IT Support Specialist. The job centres on asset tracking for service installations, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with service installations. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Louisville. • We reply to every applicant.