IT Support Specialist - asset tracking (Little Rock, AR)

Northwind Drift Civic Services provides shared administrative services to local governments around Little Rock, and we need an IT Support Specialist to lead our asset tracking. Public service means patience, paperwork and pride in the outcome. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Full-time, with a steady weekday schedule. • On site in Little Rock. • We reply to every applicant.