IT Support Specialist - asset tracking (Knoxville, TN)

We are growing our team at Rivermark Fox Manufacturing and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a small organisation of about 40 people based in Knoxville. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer orders. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Knoxville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.