IT Support Specialist - asset tracking (Jacksonville, FL)

We are growing our team at Northwind Ridge Learning Group and adding an IT Support Specialist whose main responsibility will be asset tracking. Families are partners. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Jacksonville. • Applications are reviewed on a rolling basis.