IT Support Specialist - asset tracking (Jacksonville, FL)

Highbridge Basin Legal Group is looking for an IT Support Specialist. The job centres on asset tracking for intake forms, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with intake forms. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Jacksonville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.