IT Support Specialist - asset tracking (Indianapolis, IN)

We are growing our team at Nova Pine Financial Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Indianapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.